Contact support

In the LogCentral application, open the messaging bubble at the bottom right to contact support. If it does not appear, check whether a browser extension is blocking the messenger. If you cannot sign in, use the contact option on the LogCentral website.

Prepare your request

Include:

• the organization and location, or the page address;
• the action taken, expected outcome and error message;
• the date, time and time zone;
• checks already performed.

For a receipt issue, add the public outgoing IP, syslog destination, port, protocol and test message time. Send your first logs helps you check these details.

For an export, include the dates, locations and status displayed in My exports. Check that page before creating another request.

Protect the information you send

Mask sensitive data in screenshots and log samples. Do not send passwords, tokens, authentication codes or signed download links.

Availability and response-time commitments depend on the terms applicable to your service.