Account and two-factor authentication
Open Account in the sidebar to manage your profile and sign-in settings. Organization access is managed separately in Users and permissions.
Sign in
Section titled “Sign in”Use your email and password, or a provider offered on the sign-in page. Use the account associated with your invitations and organizations.
If you have forgotten your password, use Reset password.
Enable two-factor authentication
Section titled “Enable two-factor authentication”- Open Account, then Security.
- In Multifactor authentication, click Enhance security.
- Choose the authenticator app method and give it a name you will recognize.
- Start setup to display the QR code.
- Add an account in your authenticator app and scan the QR code. You can also enter the setup key manually.
- Enter the six-digit code generated by the app and click Verify.
- Check that the method appears in Your authentication methods and enhanced security is indicated.
The QR code and setup key can generate your codes: do not share them in a support ticket or public screenshot.
Sign in with a code
Section titled “Sign in with a code”When LogCentral requests verification, open your authenticator app and enter the code for your LogCentral account. The code changes regularly.
If a code is rejected, check that you selected the right account and your phone’s clock is set automatically. Wait for the next code before trying again.
Change phones or remove a method
Section titled “Change phones or remove a method”Before changing phones, make sure you can recover your account in your authenticator app and verify a code from the new device.
Registered methods can be removed from Account → Security. Removing the last method removes this additional protection: check access to your new method before removing the old one.
If you have lost access to your authenticator app, contact support. A password reset does not replace multifactor verification. Do not send support your password, one-time code or setup key.
Account or permission problem?
Section titled “Account or permission problem?”Signing in successfully does not automatically grant access to every organization. If an organization is missing, check your invitations and ask its owner to check your membership.