Plans and usage

Check your plan

Select the organization, then Plans in the sidebar. Review the current plan, its status, billing period and displayed limits.

Limit	What does it represent?
Users	Capacity for organization members.
Locations	Capacity to create locations in the organization.
Daily ingestion	Planned log volume per day, including any additional capacity breakdown.

Daily capacity is not the total volume of all retained archives. For retention duration, see Archiving and retention.

Prices, options and limits shown in Plans and during checkout apply to your offer. Review them before confirming a change.

Understand volumes

• The dashboard shows volumes and their evolution by organization.
• Ingestion analytics lets you examine a period and each location’s contribution.
• A file’s size in Archives is the size of the download. Compression explains why it differs from ingestion volume.
• Export ZIP size is another measure; it should not be compared directly with daily capacity.

Compare the same dates, locations and units. Plan capacities use decimal units: 1 GB = 1,000 MB. Current-day counters change as measurements are updated.

If you approach a limit, identify the largest contributing locations, then adjust collection or capacity. Filters can discard messages before storage; discarded messages cannot be recovered through exports.

Manage your subscription

The Owner or Billing role is required to manage the subscription.

1. Open Plans for the correct organization.
2. Use Manage subscription to open the billing portal.
3. Review the available options for payment methods, invoices and subscription changes.
4. Check the amount and effective date before confirming.
5. Return to LogCentral and verify the updated status.

If an MSP manages the organization, contact its billing administrator when direct management is not available.

Trial, payment and cancellation

Displayed status	Action
Trial	Check the end date and instructions about payment methods and what happens next.
Missing payment method or overdue payment	Update the details in the portal, then verify the status in LogCentral.
Scheduled cancellation	Check the displayed end date; requesting cancellation and its effective date may differ.
Inactive subscription	Features requiring an active subscription may be unavailable. Review the plans or contact support.

Subscription cancellation, archiving a location and deleting data are different actions. If you need copies, prepare your exports while your access and archives are available.